check how it handles gaps. good ones flag when they dont know instead of making something up. that was my #1 filter honestly
Don't sleep on adoption. We bought a powerful tool once and no one used it bc it was a pain. simple UI matters alot
A few things I would rank high: how the AI sources answers (does it cite where each answer came from and give a confidence score, or just generate text), whether it reads from your existing systems or forces a migration, security depth (SOC 2, SSO, RBAC), and honest onboarding time. We compared Inventive AI, Arphie and Loopio, and Inventive AI won for citing every answer and connecting without a big migration.
super helpful, the citations plus no migration point is going straight into my scorecard.