Customer story · Commercial Real Estate

Cushman & Wakefield Sees Accuracy Gains With Inventive AI

Cushman & Wakefield's Erin Courtney says the tool is worth the time and effort, citing a vast improvement in how it recognizes questions.

What they cover

Erin Courtney of Cushman & Wakefield says Inventive AI is worth the time and effort invested in it. She notes a vast improvement in how the tool recognizes questions over time. Her feedback highlights growing accuracy as the platform is used.

Highlights

  • 0:00The first runs take effort, but it's worth the time
  • 0:17How their feedback flagged a gap in what the tool was pulling
  • 0:57A vast improvement in how questions are recognized after quick adjustments
It is worth the time and effort. We have seen a vast improvement in how the tool is recognizing questions.
Erin CourtneyCushman & Wakefield

Full transcript

1:05 video · Cushman & Wakefield

0:00Erin Courtney

especially the first few times through it, like you're not going to necessarily move through it as quickly as Garov demoed it for us, you know, in terms of like tagging everything. But it's worth the time and effort.

0:14Erin Courtney

Like it's going to get easier, you know, the more reps you do with it, but it also is very, very helpful for us to have feedback. Like if there is, you know, that's how we identified, you know, we were in Angie going through the tools, she was like, hey, it's not pulling information that I know is in our library.

0:34Erin Courtney

And that is what enabled us to identify like, hey, this is, you know, like, let's look at this specific question we jumped on with Garov and team. And so like, you know, it's how it was reading and interpreting the question.

0:47Erin Courtney

And they were able to make some, you know, pretty easy adjustments because I don't know the technicalities behind everything that goes into it, but they were able to make some adjustments. And we've seen like a vast improvement in like how the tool is like recognizing questions and.

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